Hi,

My father purchased two VIP tickets for the Eagles in Birmingham from Ticketmaster (approx £470) as a birthday present for my mother in May. Unfortunately he fell ill the morning of the concert and was shortly after diagnosed with Leukaemia. Sadly he has died from the illness, leaving just my mother and I. We contacted Ticketmaster whilst he was ill and they refused to give us a refund for the tickets, stating we failed to contact them that day to say he was ill. I am sure many of you can understand my mother was far too devastated upon hearing the news that day to really think of ringing the venue. Could someone please advise how we can get the money back?

We are devastated that my father is dead and it quite frankly angers us that Ticketmaster have done this.

Any advice would be great. We were even thinking of trying to contact the band's management to explain.

Many thanks,
Liam