Quote Originally Posted by sodascouts View Post
Oh, I've done all that, VA. I spent hours trying to sort out the VIP mess with them. When you and several others get screwed over for hundreds of dollars, you make sure that you are dealing with the people responsible when you attempt to get matters resolved. I didn't just assume they were at fault! The vip thing was not through LN's site. In terms of the products, they have never advised me to contact LN but rather they have just blown me off.

I am glad you had a good experience though.

Anyway, it's great that the site is being updated and I look forward to new information being added.
I had one great experience and several so-so experiences. I think you're many bad experiences far outweigh the good. Yet I'll say it again, the level of service is dictated by contract, and if it doesn't meet the contract, the entity in charge of the contract needs to enforce it. The fact that Don's site is run by them tells me that Eagles management doesn't see anything wrong with the performance of this company, and they feel they are getting what they pay for.